Shipping and Returns

📦 Shipping & Return Policy

Shipping

We proudly handcraft and ship all of our products from our family workshop.

*Please note, nearly all of our items are made to order, please allow 7–10 business days for production before shipping, especially for custom and personalized items.

If you need your item expedited, we may be able to accommodate in certain situations.

  • Standard USPS Shipping (U.S.): 3–5 business days

  • Expedited Shipping: Available at checkout

  • Tracking: You’ll receive tracking info via email once your order ships.

Please double-check your shipping address at checkout. We are not responsible for delays or losses due to incorrect information.

Returns & Exchanges

We want you to love your order! However, due to the custom nature of many of our items, our return policy breaks down as follows:

Personalized Items

Custom and personalized items (e.g., monograms, engraved pieces) are non-returnable and non-refundable unless:

  • The item arrives damaged in transit

  • There is a defect in craftsmanship (e.g., incorrect engraving, flawed finish, etc.)

If you believe your item is defective, please contact us at sales@baldeaglemetalworks.com within 7 days of delivery with:

  • Your order number

  • A clear photo of the item and issue

We’ll be happy to make it right.

Non-Personalized Items

Non-custom items may be returned or exchanged within 14 days of delivery, provided they are:

  • In original, undamaged condition

  • Returned with original packaging (when possible)

Return shipping costs are the responsibility of the customer unless the return is due to our error.

Damaged Items

If your order arrives damaged due to shipping, please contact us within 7 days. We may request photos and will work with you to replace or refund your item as quickly as possible.

Questions?

We're here to help! Email us at sales@baldeaglemetalworks.com or use our contact form.